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Shopping

Is it necessary to have an account to shop on Uzma International?

Yes, it’s necessary to log into your Uzma International account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You’ll have access to a personalized shopping experience including recommendations and quicker check-out.

Do sellers on Uzma International ship internationally?

Yes, sellers on Uzma International  ship Worldwide.

Can I order a product that is ‘Out of Stock’ or ‘Temporarily Unavailable’?

The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Uzma International.

What does ‘Out of Stock’ mean?

An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ feature to know once it’s available with sellers for purchase.

What is Uzma International Buyer Protection?

Uzma International Buyer Protection helps shoppers in case they have concerns with product(s) bought and haven’t got a satisfactory solution from the seller.

Under this program, we look into your concern on a case-by-case basis & do our best to be fair to both parties. Uzma International’s decision on the resolution will be final for the concern raised.

 

 

Order Related Query

I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

Will the delivery be tried again if I’m not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery time frame will be shared with you and you can also track its status by visiting ‘My Orders’.

What should I do if my order is approved but hasn’t been shipped yet?

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.

Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

How do I know my order has been confirmed?

An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your Uzma International account.

How quickly can I get my order delivered?

Orders will be delivered by the date you see on the product page for your location.

My order has reached the nearest delivery hub, but why isn’t it out for delivery yet?

The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you’ll get an SMS once your shipment is out for delivery.

My order status shows ‘Out for Delivery’, but I haven’t got it yet. When will I get it?

The courier service will contact you for delivery of your order. Please check your SMS for more details.

Why can’t I track my order even though it has been shipped?

Courier services usually take upto 24 hours to activate tracking for an order once it’s shipped. Please check again after the mentioned time frame.

What should I do if I don’t get the invoice for my order?

Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.

You can also visit My Account › My Orders page to get invoices for your orders.

How will my order be delivered?

All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.

How can I place an order?

To place an order, please follow these steps:

1. Select the product you’d like to buy
2. Add products to your cart or just hit ‘Buy Now’
3. Choose or ‘Add delivery address’. Use a preferred payment mode and confirm the order

I have a complaint about the courier executive who came to deliver my order.

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

What should I do if a service centre denied my request to repair the product?

Please contact our Customer Support with the service centre details so that we can look into this.

Can I get my order delivered faster?

Your order will get delivered on or before the delivery date promised at the time of placing the order.

How is a ‘business day’ different from a regular day?

Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:

– The seller offering the product
– Product’s availability with the seller
– The destination to which you want the order shipped to and location of the seller

You can check the expected delivery date of your order(s) on the ‘My Orders’ section of your Uzma International account on our website or mobile site.

 

 

Cancellations & Returns

If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

Payment

How I can make online payment?

You can make payment through PayPal.

During Online Payment what card accept?

You can make payment through Debit card or Credit card.

Can we make payment in our currency?

Yes, you can make payment in your currency. PayPal accept worldwide currencies for payment. Paypal now is in India also.

Can the online payment is secure in your site?

Yes, we give you 100% guaranty as the online payment through our site is 100% safe.

Can I have to pay any charges to PayPal?

No, It’s Uzma International that pays the fee and you may be eligible for PayPal Buyer Protection.

NEED A SUPPORT?

We will answer you within 24 hours (Monday-Saturday)

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+91 9163165843

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customercare@uzmainternational.com